FREQUENTLY ASKED QUESTIONS

HOW FAR ARE THE HOSTELS FROM THE BUS STATION?

Both of our Zadar based hostels are located 8-10 minutes walk from the main bus station. You do not need to take a taxi here,(they will try!). If you do decide to use a taxi service, you should always ask how much it will cost before getting in one. The price should be between 20 and 40 Kuna depending on the time of year. It is less than a 2 minute drive. Please note that UBER is now in Zadar and can sometimes be cheaper than the taxi firms.

CAN WE PAY BY CREDIT CARD FOR OUR STAY?

Yes you can pay by credit card but this option is always the most expensive for you as a guest. Credit card machines are very expensive to use and the charge is no less than 3% of top of your booking value. It is almost always cheaper to use the ATM as they have set charge amounts per transaction. We and other hostels will always prefer cash on arrival.

CAN WE USE THE FACILITIES AT BOTH HOSTELS?

The Drunken Monkey & Lazy Monkey Hostels are within 4 minutes walk from each other. Being located so close together we like to encourage all our guests to use the facilities at both hostels. Please make sure you ask your receptionist or one of our staff members for directions and the door codes to get in.

DO YOU HAVE KITCHEN?

We are a small hostel, however the Drunken Monkey does have a little kitchen that is primarily for our staff. We encourage our guests to use it.

We have a huge kitchen at the Lazy Monkey that guests from both hostels are able to use. We have outdoor barbecues at all our Monkey Troop hostels for you to use as you wish, BBQ's are shut down after dusk.

If you need any help with using them just ask our staff and they will be more than happy to help you.

ARE FRIENDS STAYING AT OTHER HOSTELS ALLOWED IN OUR HOSTEL?

Unfortunately for security reasons we do not allow guests staying at other accommodation in Zadar into our hostels. However if you are staying in private accommodation that has been arranged by us we allow you to enjoy all of our facilities at both hostels.

HOW FAR IS THE WALK INTO OLD TOWN?

The walk into the Old town from both of our hostels is about 25 minutes. Other means of getting into town include public bus, taxi or Uber (roughly 3 to 5 euro) or by bike, which we have for guests to rent. (if available)

DO YOU ACCEPT EUROS?

The local currency used in Croatia is the Kuna and is the only currency we accept at The Drunken Monkey. You will find money exchanges and ATM machines at the airport, the main bus station and around the old town.

DO YOU RUN YOUR OWN TOURS?

Through The Monkey Troop we run a variety of tours to some of the top locations in the country. Information can be found on our tours page on our website or in our guide books located around our hostels. Please also feel free to ask any of our knowledgeable staff as they are more than happy to help. Outside of our tours we can provide you with a huge number of things for you to enjoy during your stay with us.

HOW DO I GET TO ZADAR FROM SPLIT & ZAGREB?

Getting in and out of Zadar by coach is very easy and inexpensive. There are buses that run just about every hour from almost every major city in Croatia. The journey time to/from Zagreb is around three and a half hours & Split is around 3 hours. A good site to check bus arrival and departure times is Bus Croatia. If you need more information while you are staying with us, please ask our receptionists and they will be more than happy to assist you.

WHAT IS MEANT BY "MIXED DORM"?

Through The Monkey Troop we run a variety of tours to some of the top locations in the country. Information can be found on our tours page on our website or in our guide books located around our hostels. Please also feel free to ask any of our knowledgeable staff as they are more than happy to help. Outside of our tours we can provide you with a huge number of things for you to enjoy during your stay with us.

ARE THERE AGE LIMITS AT THE MONKEY HOSTELS?

Our core values state that we will accept under the age of 18 outside of the peak seasonal months; June – September. However, it is not possible to be under the age of 18 without adult supervision as all The Monkey Troop hostels include bar service facilities.

IS THERE A HOSTEL CURFEW?

There are no curfews or lockouts at any of our hostels. We provide each guest with entry codes for the hostels in order to allow you to come and go as you please. We do ask that if you are coming into the hostel after hours that you respect the other guests and neighbors by keeping the noise levels down. 

IS BREAKFAST INCLUDED?

Breakfast is not included at The Drunken Monkey Hostel unless agreed and organised with management beforehand.

CAN I BOOK DIRECT THROUGH THE WEBSITE?

Absolutely – this is always a preferred choice. Why? - Firstly there is usually a discounted rate for you when booking direct. Secondly, the hostel does not loose a booking fee to any outside sources.

And finally as the payee, you are not forced or charged any booking fee through our Monkey Troop hostels, leaving your bank balance the same as you left it.

DO YOU ACCEPT GROUP BOOKINGS?

Yes, in some occasions we welcome group reservations. Please email us or call us for group inquiries. Damage deposits may be required for large groups.

The Monkey Troop hostels do not accept stag and hen parties.

IS IT POSSIBLE TO BOOK OVER THE PHONE?

We do not accept any reservations over the phone unless you are connected with our hostel networks; for example Balkans Best Hostels & Balkan Backpackers Network. The hostel you are currently staying in must be the ones to make the call direct to our hostel.

DO YOU ACCEPT PETS?

Only pets allowed in our hostels are for the blind or partially impaired.

LOOKING FOR A JOB?

If you are in search of employment we may have just the job for you. The Monkey Troop has a number of positions available every season. They range from volunteer positions, reception, cleaning, tour guides and more. If you are looking for a great job on the stunning coast of Croatia then please dont hesitate to contact us. We ask that you include your CV and a recent photo and send it to themonkeytroops@gmail.

TERMS & CONDITIONS

TERMS:

All hostels are supplied with the Monkey Troops intrinsic values, our laid-back atmosphere and great bars. It doesn't matter how old you or well travelled you are, as long as you're young at heart - you're bound to enjoy what we offer.

To maintain our Monkey Troop values;

During peak season our hostel is an over 18 establishment.

Any large group booking and can not be booked over the web. Large groups of stag or hen parties must contact management before making any bookings through the monkey troop. We do not allow any sport tours, soccer fans in the city for international or national matches or larger groups of more than 10 people without contact first. To see if you can book a group you can send an email to themonkeytroops@gmail.com 

Note: Read the above carefully because in the event of a false booking, there will be no check in nor will there be a refund.

GENERAL CONDITIONS:

Reservations can only be made with a Master Card or Visa credit card. Maximum stay is 7 days. Please note; when booking direct we only take your card number to secure the reservation, no charges are made to your card. Third party bookings such as Hostelworld have their own policies for booking and cancellation, therefore we are unable to refund any booking fees you have agreed with them.

Due to high credit card charges in Croatia it is our preference that upon arrival you pay with cash, it is also cheaper to get money from ATM units than to use some card machines. Card machines charges are at 3% of transaction.

In the event of a no-show we will charge for your first nights stay and the remainder of your booking(if any), will be cancelled.

ARRIVAL AFTER RECEPTION HOURS:

Opening reception hours of the The Monkey Troop Hostels are 8:30-22:30. To inform us of late arrivals, an email must be sent to the booked hostel directly at your time of booking, in order that we can provide you with the necessary details to get you into the hostel and your room. On these individual occasions, check in and payment can be completed the following morning. If you are also checking out early the following day, we must charge your card with any additional fees mentioned above.

We make every effort to accommodate you in the dormitory size of your booking and choice. Because of the nature of our business, we may have to place you in a different sized dormitory. As a result the balance to be paid upon arrival can be slightly different than what is stated on your confirmation. This will always be authorised by e mail prior to your arrival at the hostel.

All nights of accommodation must be paid for on arrival.

The Monkey Troop core values ensures that we do our best to keep every group together in the same room. Most of the time this works for all parties, please keep in mind that we are a very busy hostel and we can never guarantee this process.

Any destruction of hostel property by guest(s) is their responsibility and will pay for the full price of replacement before departure.

RESERVATIONS BY INTERNET:

If a direct booking is made through our website your card will not be charged. The card number is taken in order that we can make a secure reservation for you. When you have made a reservation over the internet and you wish to extend your stay, you have to make a second, separate reservation for the extending date(s) or speak with our reception staff. If there is no online availability on the extended dates, it means that all our beds are booked. You can try to extend your stay when you arrive at the hostel, our reception will always offer advise if we are fully booked.

RESERVATIONS BY PHONE:

Unfortunately we do not take any bookings over the phone.

RESERVATIONS BY EMAIL:

We do not take reservations made via email. A direct booking must be made through our website. However, as mentioned above, all large group bookings must get authorization via e mail first.

CANCELLATIONS:

For Monkey Troop cancellations; you must email the hostel directly with in the time frame set out in out terms and conditions. Failure to do so will result in a charge on your card for your first nights stay and the remainder of the booking will be cancelled.

Cancellations made between April 1st and June 1st must be made 24 hours before your arrival date not arrival time. All Cancellations during our peak season (June 1st to August 31st) must be made 48 hours prior to your arrival date.

Always send your name, reference number and reservation details with your cancellation request so the reservation can be found in our booking system.

CHANGES TO AN EXISTING BOOKING:

For a change in your existing booking up to 3 days before your arrival date you will need to send an email directly to the hostel you booked at. You will receive a returning email within a few hours (providing this is within our reception working hours) to issue the requested change. If you do not receive this confirmation, your change will not been in process.

You can call the hostel 7 days a weekly between 9am and 10pm (local time).

BOOKING CONFIRMATION:

After making the reservation you will receive an e-mail with your booking details and confirmation number. Make sure you bring this confirmation with you to your reserved hostel; otherwise any reservation confusion will be your own responsibility(we do not require paper confirmation – all details can be maintained on phones & tablets).

If you do not receive this confirmation email from us, your booking has not been confirmed.

Note: The Monkey Troop management & staff reserve the right to refuse accommodation to anyone. For any questions regarding any of the information found on this page please use the contact section found on our website, or email us directly and we will be happy to answer your inquiries.

PRIVACY POLICY

Ujedinjeni Nomadi doo and Global trekking jdoo operates http://www.themonkeytroop.com  This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

INFORMATION COLLECTION AND USE:

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

LOG DATA:

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …

COMMUNICATIONS:

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that ...

COOKIES:
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

SECURITY:

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

CHANGES TO THIS DOCUMENTATION:

This Privacy Policy is effective as of March 12, 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

CONTACT US:

If you have any questions about this Privacy Policy, please contact us.

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